Anonymous
map-marker Cambridge, Massachusetts

Inaccurate sizing refuse to exchange

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They say the youth medium will fit kids 50 and 94lbs, my son is 410 91lbs and this would have fit him 2 years ago. Our club switched to them over a local company that we could get fitted at. Big mistake. They do not refund or exchange custom soccer kit even if they are outright wrong about their sizing. The worst.
View full review

User's recommendation: Don’t order your clubs soccer kit from them

Resolved
Roylene Ugl
map-marker Seaside Heights, New Jersey

Resolved: Return of a gift

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 20, 2024

Company fixed the issue and I have been provided with apology. The returned Sambas finally were credited to my account

Original review Jan 05, 2024
Return of a gift for my son at Christmas, but I could not get to customer service without first reviewing the process!!!
View full review

User's recommendation: Do not call customer service you can not get to them—it sends to to a review rather than a customer service agentthem

Kris C Mmp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Their product quality is cheap, customer service is a joke, extremely late shipment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Soccer Com - Their product quality is cheap, customer service is a joke, extremely late shipment
They hid all the posts on their Facebook page from consumers who never got their orders or their orders are severely delayed. That's shady in and of itself. Their shirts are itchy and cheap. The shorts are so thin they're see-through. The socks are way too thick for soccer socks. Customer service representatives are rude and snarky. They ship their orders several weeks after the order was placed, and they won't refund you for any reason. Save your money and go anywhere else. I placed my order in July and paid for 2-day shipping. $113 for two shirts, one pair of socks, and one pair of shorts. Shirts and socks took 7 weeks to arrive (got them September 1st) and the shorts arrived Saturday. We're more than half way through the season. When my order was already 5 weeks out, I reached out and tried to cancel my order since I paid for items to be used this season, not for less than half a season- they're basically worthless. The email responses I received were terrible customer service, useless boilerplate language, and passive aggressive and unprofessional snark. They basically said that I should have been aware they are contracted to customize orders, so they are all nonrefundable. It is unreasonable to assume customers are aware of a company's various contracts. It is also unreasonable and unprofessional to throw that in their face when they want a refund for items that are for a specific season that is already almost over, especially when that order was placed nearly two months prior. They have zero incentive to ship orders on time since as soon as the order is placed they have your money, a policy that prevents returns under all circumstances, and the gall to ship it essentially whenever they like, regardless of when the order was placed.
View full review
Pros:
  • Sell soccer gear
Cons:
  • Extremely slow shipping
  • Terrible quality product
  • Terrible return policy

Preferred solution: Apology

User's recommendation: Avoid at all costs

Richard D Tvu
map-marker Seattle, Washington

Can’t unsubscribe!!!!!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cant unsubscribe!!! Ive tried all contact methods and they just keep sending me junk! I would never buy from them because of this!
View full review

User's recommendation: Don’t use!!!

1 comment
Guest

I am facing same issue. no information for unsubscribing in email. Then I somehow found a unsubscribe page and its been over a week yet i continue getting emails.

Anonymous
map-marker Old Bethpage, New York

I need to speak with customer support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I did not receive all my products. Customer service was very helpful! Definitely recommend the product
View full review
Keith K Knk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Macedonia, Ohio

Stay Away from them for team orders!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They're so slow! Do the parents of your club team or high school team a favor and avoid soccer.com! There are many bad reviews about them, how do teams not see all of the negative feedback from customers! How does a business like this stay open?
View full review

User's recommendation: DO NOT PLACE TEAM ORDERS HERE!!!!!

Jamichael Snf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sioux Falls, South Dakota

I need to speak with customer support

I try to get the New Nike zoom Mercury's cleat but the is no #10 player try to produce more #10. Because more people need #10
View full review

User's recommendation: Very good

Lorraine G Ihs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Still waiting since June for soccer cleats. Have called several times. Was assured the cleats would b sent overnight Sept 12. Still waiting. These are for my son on the varsity soccer team. I am disgusted and disappointed Get in touch with me. 856371****
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Never again. Poor communication

Fadi S Ctx

Delivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Looking for my delivery that was supposed to be here 2 days ago. I would appreciate a call or a tracking number for my order
View full review
Loss:
$114

Preferred solution: Deliver product or service ordered

User's recommendation: I not sure how long feel about recommending this company when my delivery is not on time

Anonymous
map-marker Kearny, New Jersey

Requesting discount because my order was delayed

When I ordered it says the order will be delivered on September 4. Four days after September 4 I called to check on my order only then have they told me that they are short on supply. The customer service stated it will be delivered overnight, still the order came few days later. I was very disappointed so was my nephew was waiting for the soccer ball for his birthday. Thank you. Ardian
View full review
1 comment
Guest

Lol @ discount. You poor thing you had to wait. If your silly a $$ nephew needed it sooner, you should have ordered it earlier.

Anonymous

Stay Away from Soccer.com

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We're small business owners specializing in custom imprinting of just about anything. We're in a small town in Oklahoma and trying to break into supplying the local kids soccer clubs with uniforms. Soccer.com has cost us any future business with these teams but also cost us money on the only order we tried to process through them. We made an order and paid for overnight shipping on a Sunday night. All items were shown as in stock and ready to ship. We made our purchase and through some verification mistake our card wasn't immediately approved through their system. Instead of contacting us immediately they simply cancelled the order and chose to notify us (within 48 hours) of the cancellation. We called them on the day of expected delivery only to be told the order was cancelled (still had not been notified by email). We fixed the mistake only to have a major portion of our order no longer in stock. We were told they would drop ship directly from the vendor. Long story short, after more then 2 weeks we still don't have the uniforms, the soccer season has already started, we've bought them interim uniforms to use until theirs were supposed to arrive. Today we find out that the vendor (who was supposed to deliver on the 13th and today's the 18th) is also out of stock and not expected to ship until mid October! This is the third date change on these uniforms so we weren't optimistic they would come then, and even if they did, this would be too late for our soccer season which would be down to a couple of games left by then. We have subsequently cancelled out remaining order and requested a refund. We will NOT be ordering again from this site, and hope you save yourself some headaches and go elsewhere too.
View full review
Loss:
$200
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article